Can You Hear Me Now? Crap.
So I'm here like always, guarding this plant where numerous immigrants bustle around the sodering irons and mountains of boxes while making antennas for cell towers. Most of them bring radios or mp3 players to listen to while they are working. While others are so consumed with their surroundings that anything short of an elephant fart wouldn't distract them.
In between patrol rounds, I sit in the main lobby of the building at the switchboard. Located there is this recently super-firewalled computer and a monsterous Meridian phone console that would rival any 100 channel switchboard used in a radio booth.
Yesterday the sceen on my cell phone broke so tonight I was planning to call Cingular customer service to request a new phone and inform them of the logistics. Easy enough you say...yea, that's what I though too.
So, being unable to use my cell phone to make the call; I decided to place the call from the switchboard here at the desk. Keep in mind, I am very capable of using the most complicated phone systems. I used to be Director of Communications for a previous company where I installed digital and voice recognition phone systems companywide.
I dialed the toll free number, chose English as customary these days, and then was prompted to enter my cell number for verification, so I began to enter my cell number. The first two digits of my phone number are 6 7, which apparently is the two-digit code in this phone system for switching from the headset to paging someone over the intercom throughout the entire building. Unaware of what I just did, I continued to enter my phone number then press #. In the background I could here someone faintly over the intercom system here in the building. People use the PA here quite often, so I paid it no mind and continued my call.
After I entered my entire number then waited for almost 30 seconds, I began to get frustrated by how long this was taking. So, as any other bored guard would do, I started to hum a song and eventually began to sing the words out loud. My song of choice tonight was.....you guessed it, "Rush Rush with the Yeyo" by Blondie from the Scarface soundtrack. Thanks to my buddy, that song has been in my head for like two days. So, I'm singing along, waiting for customer service to come on, and all the while I am hearing this faint noise in the background over the PA intercom. But, as expected, I did not put 2 + 2 together and just went on with my bold Deborah Harry impersonation.
After an few moments with no one answering my call, I started to add new lyrics to the song that were fitting to my state of mind. Like: Rush Rush with my mother fucken yeyo, cause these immigrants are really fucken gayo". You know, shit like that. Now having completed my new version of Rush Rush, I decided to start pressing buttons on the phone in order to force something to happen. Pulling the headset away from my ear, I began to push random numbers on the console. Now, like an idiot, I clearly heard the numbers being dialed over the intercom. So, I paused and thought, "no fucking way this is happening". So I trepidatiously pressed another button to prove myself right. Whooops, oh shit!
I immediately hit the 'RLS' button to hang up. It didn't work. Then over the intercom I heard an operator on the other end of the line at Cingular speaking menu directions.....in Spanish! Now the shit was extremely loud and to the point of distracting to the people on the floor. Frantically hitting every button for a few seconds, the friggen reciever would not cut off and the Spanish lady was still reciting the entire menu in her Latin tongue.
What to do.....what to do?
Well no one had walked up here yet to ask what was going on....so I decided to walk back there and ask for myself. I went straight up to the supervisor, Ulyses, and said, "Who in the hell has the phone on intercom? You can hear it throughout the entire building." He said, "Yea, everyone back here can hear it too". I replied, "Well it sounds like the person might be Spanish or Mexican from the voice...I'll go find out and get them to shut it off, that's just not professional, dammit".
I walked back up here to the front and after five more minutes of banging on the console, I finally unplugged it in the back and the damn thing shut off. So, I walked in the back after I fixed the problem and told Ulyses that it was the Mexican cleaning girl and she has been told not to do it again.
In between patrol rounds, I sit in the main lobby of the building at the switchboard. Located there is this recently super-firewalled computer and a monsterous Meridian phone console that would rival any 100 channel switchboard used in a radio booth.
Yesterday the sceen on my cell phone broke so tonight I was planning to call Cingular customer service to request a new phone and inform them of the logistics. Easy enough you say...yea, that's what I though too.
So, being unable to use my cell phone to make the call; I decided to place the call from the switchboard here at the desk. Keep in mind, I am very capable of using the most complicated phone systems. I used to be Director of Communications for a previous company where I installed digital and voice recognition phone systems companywide.
I dialed the toll free number, chose English as customary these days, and then was prompted to enter my cell number for verification, so I began to enter my cell number. The first two digits of my phone number are 6 7, which apparently is the two-digit code in this phone system for switching from the headset to paging someone over the intercom throughout the entire building. Unaware of what I just did, I continued to enter my phone number then press #. In the background I could here someone faintly over the intercom system here in the building. People use the PA here quite often, so I paid it no mind and continued my call.
After I entered my entire number then waited for almost 30 seconds, I began to get frustrated by how long this was taking. So, as any other bored guard would do, I started to hum a song and eventually began to sing the words out loud. My song of choice tonight was.....you guessed it, "Rush Rush with the Yeyo" by Blondie from the Scarface soundtrack. Thanks to my buddy, that song has been in my head for like two days. So, I'm singing along, waiting for customer service to come on, and all the while I am hearing this faint noise in the background over the PA intercom. But, as expected, I did not put 2 + 2 together and just went on with my bold Deborah Harry impersonation.
After an few moments with no one answering my call, I started to add new lyrics to the song that were fitting to my state of mind. Like: Rush Rush with my mother fucken yeyo, cause these immigrants are really fucken gayo". You know, shit like that. Now having completed my new version of Rush Rush, I decided to start pressing buttons on the phone in order to force something to happen. Pulling the headset away from my ear, I began to push random numbers on the console. Now, like an idiot, I clearly heard the numbers being dialed over the intercom. So, I paused and thought, "no fucking way this is happening". So I trepidatiously pressed another button to prove myself right. Whooops, oh shit!
I immediately hit the 'RLS' button to hang up. It didn't work. Then over the intercom I heard an operator on the other end of the line at Cingular speaking menu directions.....in Spanish! Now the shit was extremely loud and to the point of distracting to the people on the floor. Frantically hitting every button for a few seconds, the friggen reciever would not cut off and the Spanish lady was still reciting the entire menu in her Latin tongue.
What to do.....what to do?
Well no one had walked up here yet to ask what was going on....so I decided to walk back there and ask for myself. I went straight up to the supervisor, Ulyses, and said, "Who in the hell has the phone on intercom? You can hear it throughout the entire building." He said, "Yea, everyone back here can hear it too". I replied, "Well it sounds like the person might be Spanish or Mexican from the voice...I'll go find out and get them to shut it off, that's just not professional, dammit".
I walked back up here to the front and after five more minutes of banging on the console, I finally unplugged it in the back and the damn thing shut off. So, I walked in the back after I fixed the problem and told Ulyses that it was the Mexican cleaning girl and she has been told not to do it again.
